As the leader of the customer-facing parts of a SaaS organization, I was quick to take accountability and responsibility for “customer success”, which of course really meant customer retention. It took me many years to realize how flawed my thinking was and to come to understand that Customer Success is bigger than any single department. […]

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October 7th– 9th Founders Advisors held its annual SaaS and Internet Summit at the Renaissance Birmingham Ross Bridge Golf Resort & Spa in our very own Birmingham, Alabama. The Founders team hosted more than sixty CEOs and leaders of top SaaS and Internet companies to provide learned practices and engage in strategic discussions involving growth, […]

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“But how best to accomplish transparency? It’s a delicate balance — you want to keep employees in the loop, but you also want the company to function smoothly.” – TinyPulse Many modern companies, particularly tech startups, have transparency as a core value. Transparency as a core value for all stakeholders including employees, customers, partners, vendors and the […]

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