I have been thinking a lot about the continuum of maturity in SaaS customer success organizations. It really boils down to degrees of a spectrum ranging from reactive to proactive. Here are the 11 areas I evaluate when assessing a customer success organization for strengths and weaknesses. How well they execute against these usually indicates […]

Read More…

October 7th– 9th Founders Advisors held its annual SaaS and Internet Summit at the Renaissance Birmingham Ross Bridge Golf Resort & Spa in our very own Birmingham, Alabama. The Founders team hosted more than sixty CEOs and leaders of top SaaS and Internet companies to provide learned practices and engage in strategic discussions involving growth, […]

Read More…

As founders begin to pursue a sellside transaction process, it is important to understand the various phases of process execution and the emotional cycles that will most likely come with each phase. Our team is a firm believer that, often, the most value we can add to these processes is helping manage the founders’ emotions […]

Read More…