Bill Smith
By Katie Burns
May 21 2018
Bill Smith
Bill Smith
CEO, Shipt
By Katie Burns
May 21 2018
CEO, Shipt
CEO, Shipt
Jul 16 2019
This is a guest article from Founders Advisors President and COO Wesley Legg. We hope you enjoy it! Cash is King, however, the highest offer doesn’t always seal the deal. This is especially the case when the seller is a founder-based company, i.e., the seller is the founder or an heir of the founder. Founders, of course, […]
Jul 25 2019
I have been thinking a lot about the continuum of maturity in SaaS customer success organizations. It really boils down to degrees of a spectrum ranging from reactive to proactive. Here are the 11 areas I evaluate when assessing a customer success organization for strengths and weaknesses. How well they execute against these usually indicates […]
Sep 05 2019
After 20+ years in software startups I can say I think I know how to stack the chips on the right side of the equation. It’s definitely not a formula, because SaaS companies have specific challenges. But there is a list of SaaS fundamentals that I take for granted. This list ties back to the 80% of a […]